Promotional Terms & Conditions
These Promotional Terms & Conditions apply to promotional offers, discounts, campaigns, competitions, introductory offers, referral offers, free consultations, free audits and other promotional activities offered by Novaxelon.
Individual promotions may have additional terms displayed with the relevant offer.
1. Eligibility
Promotional offers are available only to customers who meet the eligibility requirements stated in the relevant promotion.
Unless otherwise stated:
- The promotion is available to new or existing customers as specified in the offer.
- Novaxelon may request reasonable information to verify eligibility.
- Promotions may not be available to customers whose accounts are suspended or who have outstanding payments.
2. Promotional Period
Each promotion will have a stated start and/or end date where applicable.
Unless otherwise stated, a promotional offer:
- Cannot be claimed after its stated expiry date;
- Is subject to availability; and
- May be subject to a limited number of qualifying purchases, consultations or places.
Where a promotion has no stated expiry date, Novaxelon may withdraw it with reasonable notice, subject to any rights already acquired by customers.
3. Discounts
Where a percentage or fixed-value discount is advertised, the applicable service, price, eligibility requirements and promotional period will be stated with the offer.
Discounts generally apply only to the products or services specifically identified in the promotion.
Unless otherwise stated, discounts cannot be exchanged for cash.
4. Promotional Codes
Where a promotional code is provided:
- The code must be entered or supplied in accordance with the promotional instructions.
- Only eligible customers may use the code.
- A promotional code may be limited to one use per customer, company, transaction or account where stated.
- Promotional codes may not be sold or transferred unless expressly permitted.
- Novaxelon may refuse a code where the eligibility requirements have not been met.
5. Combining Promotions
Unless expressly stated otherwise, promotional offers cannot be combined with another discount, promotional code or special offer.
The applicable promotional terms will determine which offer applies where multiple promotions are available.
6. Free Consultations and Audits
Where Novaxelon offers a free consultation, audit or assessment:
- The offer may be subject to eligibility requirements.
- Availability may be limited.
- The free service does not create an obligation to purchase additional services.
- Any recommendations or estimates provided during a free consultation are based on the information available at the time.
- A free consultation or audit does not guarantee a particular business, marketing, financial, technical or commercial result.
Any subsequent paid work will be subject to a separate quotation, proposal or agreement.
7. Free Trials
Where a free trial is offered, the specific trial duration and any subsequent charges will be clearly communicated before the customer becomes liable for payment.
Where applicable, customers must cancel the trial before the stated deadline to avoid charges.
8. Referral Promotions
Where a referral promotion is offered, both the referring customer and the referred customer must meet the eligibility requirements specified for that promotion.
Novaxelon may require the referred customer to become a genuine new customer before a referral reward becomes valid.
Referral rewards are not payable where the referral results from fraudulent, misleading or self-referral activity.
9. Promotional Services
Promotional pricing may apply only to the scope specifically described in the promotion.
Additional work, features, revisions, advertising expenditure, third-party services, hosting, software licences, API usage or other costs may be charged separately where disclosed before the additional cost is incurred.
10. No Guaranteed Results
Unless expressly stated in a written agreement, promotional offers relating to marketing, advertising, SEO, lead generation, AI automation or business growth do not guarantee:
- A specific number of leads;
- A specific revenue level;
- A specific ranking;
- A specific conversion rate;
- A specific return on investment;
- A specific number of customers; or
- Any other particular commercial outcome.
Results can depend on factors outside Novaxelon’s reasonable control.
11. Changes to Promotions
Novaxelon may make reasonable changes to a promotion where necessary, provided that such changes do not unlawfully deprive a customer of rights already acquired.
Promotional terms will be interpreted together with any specific terms displayed with the promotion.
12. Misuse and Fraud
Novaxelon reserves the right to refuse or withdraw a promotional benefit where there is reasonable evidence of:
- Fraud;
- Abuse of a promotional code;
- Multiple accounts created to obtain an offer;
- False information;
- Automated or deceptive activity;
- Unauthorised resale; or
- Other misuse of the promotional offer.
Any action taken under this section will remain subject to applicable law.
13. Availability
Promotional services may be subject to availability, staff capacity, technical requirements and project suitability.
Where a promotion is unavailable for a particular project or customer, Novaxelon will communicate this before accepting payment for the promotional service.
14. Promotional Claims
Novaxelon aims to ensure that promotional claims are accurate, clear and not misleading.
The terms of each promotion should be read together with the promotional advertisement or landing page.
15. Statutory Rights
These Promotional Terms & Conditions do not affect any statutory rights or remedies that cannot legally be excluded or restricted.
16. Contact
Questions regarding a promotional offer should be submitted using the contact details published on the Novaxelon website.
Novaxelon
United Kingdom
Website: https://novaxelon.co.uk/
